Refund Policy 

This policy covers every paid LetMeTeach plan, bought anywhere in the world, from Sripto Corporation Private Limited (“Sripto”, “we”). It is part of our Terms of Service.

• The Free plan never charges you.
• You can cancel a monthly plan’s renewal at any time from the app; there is no change-of-mind refund for a month already paid.
• An annual plan can be refunded in full within 7 days of payment if fewer than 3 AI lessons have been used on it.
• A billing mistake on our side, such as a double charge, is always put right.
• If the law of your country gives you a right to withdraw or a refund, you have it in full.

Nothing in this policy limits a right that the consumer law of your country gives you. Where this policy and that law differ, the one that protects you more applies.

Payments in every country are taken by Razorpay, our payment provider, in Indian rupees in India and in US dollars elsewhere. The seller is Sripto Corporation Private Limited, and refunds are paid back through Razorpay. Your receipt shows the details of your payment.

If you pay for an annual plan, you can ask for your money back within 7 days of the payment, as long as you have used fewer than 3 AI lessons on the plan since you paid.

• Days are counted from the date of the payment. A request sent within that time counts even if our review finishes later.
• AI lessons are counted from the payment until your request is reviewed. A lesson that failed and was credited back to you does not count.
• The guarantee covers the annual plan you are on now, for the payment you ask about.
• When the refund is made, the paid plan ends and your account moves to the Free plan.

Annual plans are paid once and do not renew by themselves, so there is nothing to cancel. We remind you by email before yours ends. An annual plan cannot be switched to another plan mid-year; the change takes effect at renewal, when the year ends.

Monthly plans renew automatically each month until you cancel. You can cancel at any time from the app, with no fee and nothing to call or email: cancelling stops the next renewal, and you keep the plan until the end of the month you have paid for.

A monthly payment is not refunded because the plan was not used or you changed your mind, except where the law of your country gives you a right to withdraw (see Your rights by country).

If a renewal payment keeps failing, your account is put on hold and, after 7 days, moves to the Free plan. Nothing you have learned or saved is lost, and nothing is charged.

We refund in full, or put right, a payment that should not have been taken, whatever your plan:

• a duplicate charge, or a charge for the wrong amount;
• a renewal charged after you had cancelled it;
• a payment for a plan that was never activated on your account;
• a fault on our side that stopped you using the plan you paid for, which we could not fix.

An AI lesson that fails is credited back to your allowance. If we remove something central to your paid plan, or close it for a reason that is not your fault, we refund the unused part of what you prepaid.

If something else went wrong, tell us within 14 days of the payment. We look at every request on its own facts and may refund all or part of a payment, but a request outside the rules above is not guaranteed. We may decline a refund where there are signs of fraud or of the refund rules being abused.

Consumer laws give extra rights in many countries. Where they apply to your purchase, we honour them in full, including:

European Union, EEA, United Kingdom and Switzerland

As a consumer you can withdraw from a new paid plan within 14 days of buying it, without giving a reason. Because LetMeTeach starts as soon as you pay, if you use it during those 14 days we refund the payment minus a proportionate amount for the time you had the plan before you withdrew. The same applies to the first payment of a subscription.

India

Your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 apply, and we charge no cancellation fee. You can raise a complaint with our Grievance Officer (see Contact), who acknowledges it within 48 hours and resolves it within one month; if it is not resolved, you can go to the consumer commissions.

Australia and New Zealand

Our services come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand’s Consumer Guarantees Act. For a major failure you are entitled to cancel and to a refund for the unused part, and to compensation for any other reasonably foreseeable loss.

United States

Monthly plans renew automatically as stated at checkout and can be cancelled online from the app at any time, as state automatic-renewal laws require. Any other rights your state gives you apply.

Everywhere else

Where your country gives a cooling-off or withdrawal period for online purchases, for example 14 days in Turkey and Israel or 7 days in Brazil and South Korea where those laws apply to your purchase, ask within that period and we refund as that law provides.

Email founder@letmeteach.in, or open Help & Support in the app and choose Billing, with:

• the email address of your LetMeTeach account;
• the payment or receipt reference, and the date of the payment;
• what went wrong, or that you are using the money-back guarantee or a withdrawal right.

Please write to us before disputing a charge with your bank, so we can usually put it right faster.

• An approved refund is sent back to the original payment method, in the currency you paid in, within 14 days of approval. Once it is sent, banks and card issuers usually show it within 5 to 7 working days.
• We refund the amount we received, including the tax we charged on it. Differences caused by exchange rates or fees charged by your bank are outside our control.
• When a subscription payment is refunded in full, the plan it paid for ends at once and the account moves to the Free plan. A partial refund may leave the plan running to the end of its period.
• Promotions and referral credit have no cash value and are not refunded.

If you dispute a payment with your bank, we pause any refund request for that payment until the dispute is closed, so the same payment is not refunded twice. The account it paid for may be put on hold while the dispute is open. If the dispute is decided in your favour, the bank returns your money; if not, you can still ask us as described above.

We may update this policy; the date at the top shows the latest version. A change never reduces the refund rights for a payment made before it, and if a change matters to you, we tell you by email or in the app first.

Sripto Corporation Private Limited, India.
Refunds and billing: founder@letmeteach.in.
Grievance Officer: the Founder, Sripto Corporation Private Limited, at founder@letmeteach.in. How paid plans reach you is in the Shipping and Delivery Policy. Disputes are governed by our Terms of Service, with the courts at Rajamahendravaram, Andhra Pradesh, India.